Institutional Web Management Workshop 2006:
Quality Matters
Workshop Speakers


This page provides biographical details for the speakers and workshop facilitators.

Note that RSS feeds of the speakers and workshop facilitators are available.

Plenary Speakers

Details of the plenary speakers are given below.

Kate Forbes-Pitt has 15 years experience of working with electronic document management systems. She started working with paper based systems, electronically generated, at London Borough of Lambeth in 1991. She joined the LSE in 1999 to procure and implement a new electronic document management system. In addition, during the last 15 years, she has completed two degrees at LSE, and now pursues document and content management as areas of academic research. She has spoken about document management at many conferences, has recently published on the structure of documents and content and is currently researching the effects of electronic documents on work ownership and identity.

Kate gave a plenary talk on Delivering Information: Document vs. Content.

Kate can be contacted at K.Forbes-Pitt@lse.ac.uk.


John Gilbey is the Institute QA Manager for IGER and a honorary lecturer in the department of Computer Science, University of Wales, Aberystwyth. Before moving into strategic development, John Gilbey managed an IT service for 400 scientists, post-graduates and administrators. A Fellow of the British Computer Society, he teaches a course in Internet Services Administration for the Department of Computer Science at the University of Wales, Aberystwyth.

John gave a plenary talk on Managing Standards - Delivering a Quality Assured Web Environment.

John can be contacted at john.gilbey@bbsrc.ac.uk.


Photo of Brian Kelly

Brian Kelly is UK Web Focus - a post funded by the JISC and MLA which provides advice and support to the UK Higher and Further Education communities and the museums, libraries and archives sector on Web issues. Brian is based at UKOLN.

Brian's interests include Web standards, Web accessibility, quality assurance for Web services and innovative Web developments, including collaborative Web tools.

Brian gave a plenary talk on What Does Openness Mean to the Web Manager? with Randy Metcalfe and facilitated a parallel session on Web 2.0: Addressing Institutional Barriers with Lawrie Phipps.

Brian can be contacted at b.kelly@ukoln.ac.uk.


Photo of Mike McConnell Mike McConnell is the Web Team Manager of the University of Aberdeen's Web Design Unit and currently manages a team of six staff who are responsible for the University's central Web presence, and the maintenance of certain departments and sections across the institution. Mike formerly worked at the Robert Gordon University as an Educational Development Officer, and as a researcher in Information Science. Prior to that he worked at the sharp end of IT user support in the oil services industry.

Mike has published on technology issues in education, Web usability and produced a number of educational Web applications.

Mike participated in a debate on CMS: Challenging the Consensus.

Mike can be contacted at m.mcconnell@abdn.ac.uk.


Photo of Randy Metcalfe Randy Metcalfe is the manager of OSS Watch, the Joint Information Systems Committee (JISC) national advisory service on free and open source software for UK further and higher education. Randy concentrates his efforts on raising the level of awareness of free and open source fundamentals amongst senior IT decision-makers in UK colleges and universities. He also spends a considerable amount of time exploring aspects of community building prevalent within open source development projects. Years ago, he lived a different life as an academic philosopher researching the nature of disagreement in moral theory.

Randy gave a plenary talk on What Does Openness Mean to the Web Manager? with Brian Kelly.

Randy can be contacted at info@oss-watch.ac.uk.


Photo of Iain Middleton Iain Middleton is a lecturer in E-Business and ICT at the Robert Gordon University. He played a co-ordinating role in RGU's 2005 site-wide Web redevelopment - the second time he has done so, having previously been Web Editor when the site moved to a CMS in 2000. In the intervening years he worked at the University of Aberdeen's Learning Technology Unit, developing educational web sites and project managing the development of staff and student portals. He has also been a researcher and a help desk slave.

Iain is a writer for Faulkner Information Services and has published on help desks and user support, Web strategies and educational technology.

Iain participated in a debate on CMS: Challenging the Consensus.

Iain can be contacted via http://www.imiddleton.com/?page=contact.


Paul Miller is a technology evangelist for Talis. Paul joined Talis in September 2005 from the CIE, where as Director he was instrumental in scoping policy and attracting new members such as the BBC, National Library of Scotland and English Heritage to this group of UK public sector organisations. Previously, Paul worked at UKOLN where he was active in a range of cross-domain standardisation and advocacy activities, and before that he was Collections Manager at the Archaeology Data Service. At Talis, Paul is exploring new models of collaboration and identifying further areas in which our technology or knowledge would be of value. Paul has a Doctorate in Archaeology from the University of York.

Paul spoke in a panel session on Web 2.0.

Paul can be contacted at Paul.Miller@talis.com.


Stephen Pope works for Eduserv and is a R&D CMS Specialist.

Stephen participated in a debate on CMS: Challenging the Consensus.

Stephen can be contacted at stephen.pope@eduserv.org.uk.


Andy Powell is Head of Development at the Eduserv Foundation, a Bath-based charity that supports the effective use of ICT in education. As a member of Bath University Computing Services he was the first 'webmaster' at the University of Bath, moving in 1996 to UKOLN where he was involved in a number of European and JISC funded 'digital library' projects. More recently, Andy has liaised closely with the JISC, advising them on the standards and protocols needed to support e-learning and e-research, notably through the development of the JISC Information Environment and the e-Framework for Education and Research.

Andy gave a plenary talk on Reflections on 10 years of the Institutional Web

Andy can be contacted at andy.powell@eduserv.org.uk.


Chris Scott is one of the three founders of Headscape. He has 17 years experience of working in IT and new media, mainly in project management, consulting and business development roles. Chris has worked both in the Higher Education sector, including as a founder of a highly successful IT consulting unit at the University of Southampton, and for many of Headscape's HE sector clients. Professionalism and quality of service are at the heart of Chris's vision for Headscape. His experience of working with organisations including Boots the Chemist, ICI, Lloyds TSB, Reuters, Somerfield Stores, The National Trust and Unilever have helped set Headscape's standards.

Chris gave a plenary talk on Real World Emerging Technologies.

Chris can be contacted at chris.scott@headscape.co.uk.


Photo of Ranjit Sidhu Ranjit Sidhu is a Sitestat Account Manager for Nedstat, European leader in Web site analytics. Nedstat are the Gold Sponsors for this year's workshop. Ranjit has been at Nedstat since the end of 2004, working closely with the University Sector to understand their Web analytics requirements. He now account manages over 20 UK universities that are using Sitestat to improve their online performance. He played an important role in the creation of benchmarking statistics for the university sector (Sector Statistics) and Nedstat's 'Get more online Education' free event in April 2006.

Previously, Ranjit attained a law degree at University of Leeds and LPC from College of Law. He has worked within the Education and Government sector including Kings College University and The Western Austalian Governement.

Ranjit gave a plenary talk on Sector Stats.

Ranjit can be contacted at R.Sidhu@nedstat.com.


Photo of Pier Tintori Piero Tintori is founder and CEO of TERMINALFOUR, one of the IWMW 2006 workshop sponsors. Founded in 1996, TERMINALFOUR is a specialist software company providing CMS and ECM solutions. TERMINALFOUR's CMS/ECM platform Site Manager has achieved market leading position in Higher Education in the UK and Ireland. Piero has had personal involvement in 14 Higher Education CMS projects.

Piero participated in a debate on CMS: Challenging the Consensus.

Piero can be contacted at piero.tintori@terminalfour.com.


Michael Webb is Head of IT and Media Services at the University of Wales, Newport. He joined Newport in 2003, and has worked in Higher Education for 15 years.

A substantial part of Michael's career has been focussed on making innovative use of Internet technologies to support and improve the student experience, both in a technical and strategic role.

Michael gave a plenary talk on Developing a Web 2.0 Strategy

Michael can be contacted at michael.webb@newport.ac.uk.


Scott Wilson works for CETIS. He was initially responsible for turning the CETIS site into THE portal for learning technology standards. Scott is an Assistant Director of CETIS, and has a special interest in standards for infrastructure and enterprise integration.

Scott spoke in a panel session on Web 2.0.

Scott can be contacted at s.wilson@bangor.ac.uk.

Workshop Facilitators and Chairs

Details of the workshop facilitators are given below.

Julie Allinson is a Support Officer for the JISC Digital Repositories Programme, a role which involves supporting the 25 projects within the Programme, providing advice and guidance, helping exploit synergies across the programme and beyond, synthesising project and programme outcomes, liaising with other national and international repositories activities, scoping a repository reference model and collating project outputs, particularly scenarios, use cases and workflows, for use in scoping the repository landscape. The Digital Repositories Programme is a 4m JISC programme to enhance the implementation and development of digital repositories in the UK.

Before joining UKOLN, Julie was employed as a Content Co-Ordinator for Artifact, the arts and creative industries hub of the RDN. Prior that she has worked on a number of funded cataloguing projects in the University of Liverpool Special Collections and Archives and was responsible for a two year project to improve access to the D.H. Lawrence Manuscripts Collection at the University of Nottingham.

Julie facilitated a workshop session on The Rise and Rise of Digital Repositories: Communication and Quality with Mahendra Mahey.

Julie can be contacted at j.allinson@ukoln.ac.uk.


Photo of Paul Ayers Paul Ayres is a Research Officer for SOSIG, the Social Science Information Gateway, which is about to become Intute: Social Sciences. He is the Editor for the Economics and Education sections, as well as being responsible for the SOSIG blog and podcasting activities. He recently produced a series of podcasts called Social Science Voices, for ESRC Social Science week. They covered the potential applications of podcasting for the UK Social Science community. He is also responsible for the Economics in Action web site, that features podcast interviews with Economics researchers talking about their work.

Paul facilitated a workshop session on Getting your Hands Dirty with Podcasting with Andy Ramsden.

Paul can be contacted at paul.ayres@bristol.ac.uk.


Miles Banbery is the Web Editor at the University of Kent.

Miles manages the University Web Team, a small group of people within Communications & Development at the University of Kent. Communications & Development's remit covers internal communications, corporate publications (largely student recruitment support), congregations (graduation ceremonies) and events, alumni relations, press and media relations and development and fund raising.

Miles chaired the debate session on CMS Debate: Challenging the Consensus.

Miles can be contacted at m.e.c.banbery@kent.ac.uk.


Photo of Rob Bristow Rob Bristow is currently Information Services Manager for the Graduate School of Education at the University of Bristol, where for some of the time he looks at web management issues from the departmental point of view. At other times he works with collaborative ways of working and in particular the uses of the Access Grid for teaching and research.

Rob came from a health care background, having been a Registered Osteopath for ten years and making the leap to working with the web for the Osteopathic profession following a seminal moment with a hyperlink. He then moved to be Web Manager at Cass Business School (part of City University), before moving to Bristol three years ago.

Rob facilitated a workshop session on Access Grid Node - the What, How, and Why with Mark Lydon.

Rob can be contacted at Rob.Bristow@bristol.ac.uk.


Photo of David Burden David Burden started his career in army communications managing a range of mobile and wireless systems in a variety of challenging situations. After being "demobbed" in 1990, David joined Ascom, the Swiss telecoms company, and then Aseriti, the 70m turnover IT arm of Severn Trent plc. During this time David was involved in the operation and development of both conventional and web based mobile systems, before moving onto the commercial side, ultimately becoming the company's marketing Director.

During the Dot Com boom David founded a wireless data company developing both WAP and Voice XML systems, as well as founding the Midlands chapter of the First Tuesday Networking organisation. David currently runs Daden Limited, and is involved in the development of innovative voice, AI, knowledge and wireless systems, as well as consulting on technical and marketing strategy. David is a Chartered Engineer and lives in Birmingham - where he sits on the regional development agency's ICT development board.

Converjed is David's personal blog.

David facilitated a workshop session on Chatting with BK: What do Chatbots have to offer the Education Sector? with Marieke Guy.

David can be contacted at david.burden@daden.co.uk.


Photo of Barry Cornelius Barry Cornelius moved to Computing Services at the University of Oxford in March 2005. He spends half of his time working for the Information Services team of OUCS and the other half working for OSS Watch, the JISC-funded national advisory service for UK HE and FE institutions on free and open source software. In the last 15 months, he has been involved in supporting the introduction of the MoinMoin wiki to various teams in OUCS, performing a survey on the use of Linux at the University of Oxford, developing an institutional newsfeed system for the University, and managing a national survey on the use of open source software.

Prior to moving to Oxford, he was a support person in the IT Service at the University of Durham. There he looked after Apache web servers, Apache tomcat, MySQL and OpenLDAP servers. Prior to this he was a lecturer in Computer Science. He has interests in XML, XSL, Java, C# and Web Services, and has produced books on Modula-2 and Java.

Barry facilitated a workshop session on Making RSS work in your Institution.

Barry can be contacted at barry.cornelius@oucs.ox.ac.uk.


Duncan Davidson is the manager of the Corporate Information & Web Services team at the University of Abertay Dundee. He is responsible for the University's Portal Project and is committed to using it to improve the user experience whilst improving internal processes. He is also interested in Institutional Repositories and is currently working on a project using DSpace.

Duncan has previously worked as Web Manager at Aberdeen College where he was responsible for the development of an intranet which significantly reduced paper consumption. A small step in saving the planet! Before that he was Web Technologist at The Robert Gordon University on the VLS Project. The project was a partnership between The Robert Gordon Univeristy, University of Aberdeen and Aberdeen College. The project aimed to develop and share experiences of using C&IT in tertiary education and was funded as part of SHEFC's ScotCIT programme. Duncan is a Chartered Engineer and is passionate about all things French and tries to travel there as much as possible.

Duncan facilitated a workshop session on FOUND IT! Using Information Architecture and Web Management to Help the User Succeed with Donna Wilkinson.

Duncan can be contacted at d.davidson@abertay.ac.uk.


Michael Day belongs to UKOLN's research and development team, primarily on projects concerning metadata, interoperability and digital preservation. His current projects are the eBank UK and ePrints UK projects (funded by the JISC), and the "What's New in Digital Preservation" bulletin (produced for the Digital Preservation Coalition). Former projects include the EU-funded Renardus, SCHEMAS, DESIRE and BIBLINK projects, and the JISC-funded Cedars and ROADS projects.

Michael facilitated a workshop session on Archiving the Web: What can Institutions learn from National and International Web Archiving Initiatives with Maureen Pennock and Lizzie Richmond.

Michael can be contacted at m.day@ukoln.ac.uk.


Photo of Keith Doyle

Keith Doyle is Web Content Architect at the University of Salford. He is also responsible for the intranet framework, and has direct involvement with the University intranet home pages. He is passionate about how intranets and portals can support administrative activities, and also about usability and information architecture issues.

Keith facilitated a workshop session on Intranet Managers' Community Session.

Keith can be contacted at K.Doyle1@salford.ac.uk.


Stephen Emmott is the Head of Web Services at the London School of Economics & Political Science (LSE) where he leads a team of 10 delivering the LSE's Web site, portal ("LSE for You") and document management services. Prior to this he was the Editor of Web Services at King's College London (1997 to 2000) and has worked a total of 9 years in higher education and 3 years in industry. His background is in cognitive science and he is currently leading an initiative to adopt PRINCE2 at LSE.

Stephen chaired the morning session on Thursday 15 June: Quality Matters.

Stephen can be contacted at stephen.emmott@lse.ac.uk


Photo of Marieke Guy Marieke Guy works for UKOLN as part of the Interoperability Focus team. Interoperability Focus is a national activity, jointly funded by the JISC and the MLA. The team publicises and mobilises the benefits and practice of effective interoperability across the library, information, education and cultural heritage communities. Marieke is chair of this year's Institutional Web Management Workshop. Brian Kelly will be a tough act to follow and Marieke has had to warm up by participating in weekly pub crawls covering notable real ale establishments!

Marieke's previous roles at UKOLN have included Project Manager for the Subject Portals Project and ePrints UK Projects, NOF-digitise Advisor and editor of Cultivate Interactive, Exploit Interactive and Ariadne Web Magazines.

Marieke facilitated a workshop session on Chatting with BK: What do Chatbots have to offer the Education Sector? with David Burden.

Marieke can be contacted at m.guy@ukoln.co.uk.


Adam Hardy has 6 years experience as a web professional. He is the former Website Manager at Cancerbackup - one of Europe's leading cancer information charities - where he led the complete redevelopment of their large, high-traffic website. He is currently completing an MSc in Human Communication and Computing at the University of Bath. His research interests include novel user interfaces, information architecture and measuring user experience.

Adam facilitated a workshop session on User Testing on a Shoestring Budget with Emma Tonkin.


Matt Jukes is the Communications and Marketing Production Manager for JISC with responsibility for the redevelopment of the JISC Web site amongst other things. He was a Web Editor at both JISC and the Economic and Social Research Council prior to his current role.

Matt chaired the afternoon session on Thursday 15 June: Institutional Case Studies.

Matt can be contacted at m.jukes@jisc.ac.uk


Many years ago Mark Lydon graduated in Law from the University of Leeds and since then has worked extensively in the area of purchasing and sales for large multi national companies. For the last 2 years Mark has worked for i2a Consulting specifically to develop sales of the inSORS Grid. In its consulting work i2a helps its clients to collaborate more effectively holding a core belief that that the right people collaborating effectively together can achieve exceptional results. The inSORS Grid provides the perfect collaborative environment for all types of organisations and enterprises and i2a aims to meld the theory of our consultancy with the pragmatism of the collaboration tool that is the inSORS Grid.

Mark facilitated a workshop session on Access Grid Node - the What, How, and Why with Rob Bristow.

Mark can be contacted at mark.lydon@i2action.com.


William (Bill) Mackintosh is Web Manager at the University of York. Throughout his career working for UK universities, search software has been a continuous theme. At the University of Oxford, he implemented the Excite search engine, at City University, London, he evaluated Inktomi search software and at the University of York, as part of a successful project bid to revamp the University's Web presence, Google search technology will be purchased to replace ht://Dig.

Apart from academia, Bill has worked in IT for IBM (UK), the healthcare and defence sectors.

William facilitated a workshop session on Search Technology within the University Environment with Damon Querry.

William can be contacted at wm5@york.ac.uk.


Mahendra Mahey is a Support Officer for the JISC Digital Repositories Programme, a role which involves supporting the 25 projects within the Programme, providing advice and guidance, helping exploit synergies across the programme and beyond, synthesising project and programme outcomes, liaising with other national and international repositories activities, dissemination activities, scoping a repository reference model and collating project outputs, particularly scenarios, use cases and workflows, for use in scoping the repository landscape. Communication and dissemination across the Programme is facilitated through the support Wiki (DigiRep). The Digital Repositories Programme is a 4m JISC programme to enhance the implementation and development of digital repositories in the UK.

Before joining UKOLN Mahendra was employed as an e-learning resources adviser for four years with the JISC Regional Support Centres in the West Midlands in England and the North and East Region of Scotland focusing on promoting and using electronic resources and implementing Information Communication Technologies effectively in teaching and learning in further and higher education, working closely with senior management, staff in learning centres, libraries, classrooms and over distances.

Prior to that he worked for Birmingham City Council, on a project to develop their Grid for Learning, a schools web development project. He worked for ten years as a lecturer in English further education colleges (Psychology, English to Speakers of Other Languages, Information and Communication Technologies, commercial IT training, and Multimedia) and for almost three years in Warsaw, Poland teaching English as a Foreign Language.

Mahendra facilitated a workshop session on The Rise and Rise of Digital Repositories: Communication and Quality with Julie allinson.

Mahendra can be contacted at m.mahey@ukoln.ac.uk.


Tim Matschak is Web Manager at Cass Business School, which is part of City University, London. His background is in Science Communication and he started his Web-related career as a web writer for the Institute of Psychiatry. At Cass Business School he has been working extensively with the Marketing and Communications team on providing Web-friendly copy for Cass's site.

Tim facilitated a workshop session on Writing for the Web.

Tim can be contacted at T.Matschak@city.ac.uk.


Photo of Debbie Nicholson Debbie Nicholson has worked at the University of Essex for 12 years. Having previously worked in the Timetable Office and Systems Administration, she now works in the Web Support Unit (WSU) and has been there for 4 years. She is part of a team of 6 people who are responsible for the maintenance and development of the University corporate pages, the University Web site design service, Web support across the University and web related training for staff.

Having had 18 years of experience working in Higher Education, Debbie likes to relieve the stress and tension that goes with that by regularly beating the living daylights out of a surdo drum as a member of the Suffolk School of Samba band.

Debbie facilitated a workshop session on 'Not blue, a bit random, and not too Scottish': Designing a Web site the hard way.....?.

Debbie can be contacted at debbie@essex.ac.uk.


Maureen Pennock is a Research Officer at UKOLN, based at the University of Bath. She works full time for the DCC, which was established to help solve the extensive challenges of digital preservation and to provide research, advice and support services to UK institutions. Prior to joining the DCC, Maureen lived in the Netherlands and worked on several Dutch and EC-funded projects, notably the Dutch government Digital Preservation Testbed research project that developed a series of preservation approaches for specific types of records and the ERPANET project.

Maureen facilitated a workshop session on Archiving the Web: What can Institutions learn from National and International Web Archiving Initiatives with Michael Day and Lizzie Richmond.

Maureen can be contacted at m.pennock@ukoln.ac.uk.


Lawrie Phipps is the Programme Manager for Next Generation technology and practice and Personal e-Administration aspects of the JISC User Environments Programme. Formerly of the JISC TechDis Service, working on various technology and disability issues, Lawrie also worked in e-learning for several years at the University of Plymouth, developing materials for science learning and teaching (especially in the areas of field and lab work). Lawrie is a Registered Practitioner of the Higher Education Academy (Formerly the ILTHE) and is also an active member of the Staff and Educational Development Association executive committee.

Lawrie chaired a panel session on Web 2.0 and facilitated a parallel session on Web 2.0: Addressing Institutional Barriers with Brian Kelly.

Lawrie can be contacted at l.phipps@jisc.ac.uk.


Damon Querry is Senior Web Development Officer at Newcastle University. At Newcastle he has seen the Web grow from a niche plaything of the technological curious into a many tentacled organism that interacts with every single aspect of university business. This is still his first proper job, having previously been a student and a research assistant.

His long standing love and passion for Doctor Who has seen him recently elevated to a new height, having previously spent a number of dark years being derided for his interest.

Damon facilitated a workshop session on Search Technology within the University Environment with William Mackintosh.

Damon can be contacted at damon.querry@ncl.ac.uk.


Photo of Andy Ramsden Andy Ramsden is a Learning Technology Advisor in the Learning Technology Support Service at the University of Bristol. An area of particular interest is mobile learning. He has authored and presented on this topic for many years, including a chapter in Mobile Learning (ed Kukulska-Hulme & Traxler), and his own mobile learning blog. He fell in with podcasting at a young age, thinking it offered a great opportunity as a learning technology. However, ever since he's been searching for that killer application.

Andy facilitated a workshop session on Getting your Hands Dirty with Podcasting with Paul Ayres.

Andy can be contacted at andy.ramsden@bristol.ac.uk.


Lizzie Richmond is a University Archivist, Records Manager, and FOI Co-ordinator for the University of Bath.

Lizzie facilitated a workshop session on Archiving the Web: What can Institutions learn from National and International Web Archiving Initiatives with Michael Day and Maureen Pennock.

Lizzie can be contacted at E.Richmond@bath.ac.uk.


Photo of Jeremy Speller Jeremy Speller has been involved with the UCL Web presence since 1995 and is now Head of Web Services. He is currently working on the migration of UCL's central materials to a Zope/Silva-based CMS and is taking forward development of an enterprise portal. Jeremy is also involved with development of services to provide the student experience of the future and has particular interest in the use of handheld and mobile devices.
Prior to becoming a full-time Web "operative", Jeremy's background was in planning and statistics at UCL and previously at the University of Birmingham. Way back when he ran the Overseas Research Students Awards Scheme at what was then CVCP.

Jeremy chaired the opening session on Wednesday 14 June: Changing Times.

Jeremy can be contacted at j.speller@ucl.ac.uk


Photo of Adrian Stevenson Adrian Stevenson works for the Learning Technology Services Team which is part of Internet Services at the University of Manchester. He is currently the Project Manager and Technical Director for an internal project investigating service-oriented (SOA) approaches to e-learning resource discovery. His experience is in Web-based systems design and development using HTML, XML and Web Service technologies.

Adrian has also worked for MIMAS, a national data centre based at the University of Manchester, on the JISC-funded JORUM project (2002-2005). Prior to this he was a Web Developer for Multimedia Services at Leeds Metropolitan University (2001-2002) and the Web Editor at King's College London (2000-2001). Adrian first studied Economics and later Continental Philosophy at the University of Warwick. Following this he became a professional guitarist in a number of bands based in London, as well as a Sound Engineer for a number of independent artists including My Bloody Valentine.

Adrian facilitated a workshop session on Keep SMILing.

Adrian can be contacted at adrian.stevenson@manchester.ac.uk.


Photo of Emma Tonkin Emma Tonkin is an Interoperability Focus Officer at UKOLN, based at the University of Bath, England. Following a postgraduate degree in HCI, she is currently pursuing a Ph.D. with the Mobile and Wearable Computing group at the University of Bristol, England. Her research interests include collaborative classification, automated classification and mobile and ubiquitous computing.

Emma facilitated a workshop session on User Testing on a Shoestring Budget with Adam Hardy.

Emma can be contacted at e.tonkin@ukoln.ac.uk.


Paul Trueman is a Consultant Trainer employed by Netskills based at the University of Newcastle upon Tyne. Paul has over 15 years of experience working within the academic sector delivering a wide range of Web related programming topics. As a Sun Certified Java programmer Paul has a keen interest in the development of platform independent Web solutions to assist both commercial and educational users.

Paul facilitated two workshop sessions on Using Web Services to Support e-Learning and 'Show us 'yer medals!' - Who needs Professional Development? with Chris Young.

Paul can be contacted at Paul.Trueman@newcastle.ac.uk.


Donna Wilkinson works in the Information and Knowledge Management team at the University of Abertay Dundee. Her focus is on the Information Architecture and usability of the University's Portal Project. She is also involved in Knowledge Management and the more traditional library activities of cataloguing and acquisitions.

She has previously worked on the implementation of IA, Content Management and Knowledge Management in portal and intranet projects at organisations as diverse as Edinburgh City Council, ITI Scotland and a department of the Civil Service. Donna is a keen hillwalker and loves to cook and is especially passionate about chocolate.

Donna facilitated a workshop session on FOUND IT! Using Information Architecture and Web Management to Help the User Succeed with Duncan Davidson.

Donna can be contacted at d.wilkinson@abertay.ac.uk.


Philip Wilson is a Web Software Developer for the University of Bath where he develops n-tier J2EE web applications, and has been doing this for various companies for five years. Philip's interests include web standards, Web usability, collaborative Web tools, Firefox hacking and the semantic Web.

Philip facilitated two workshop sessions on Sharing and Exploring Team Knowledge with Wikis and Exposing yourself on the Web with Microformats!.

Philip can be contacted at p.g.wilson@bath.ac.uk.


Chris Young is the Senior Consultant Trainer at Netskills and is one of the longest serving members of the team - with almost 10 years experience in designing and delivering Web development training for a variety of organisations. Chris has responsibility for both the accredited Web development and Netskills national workshop programmes and also teaches undergraduate and postgraduate degree students across a range of Web technologies.

Chris facilitated a workshop session on 'Show us 'yer medals!' - Who needs Professional Development? with Paul Trueman.

Chris can be contacted at Chris.Young@newcastle.ac.uk.