Plenary Talk 2:
"Customers, Suppliers, and the Need for Partnerships"
This page provides a multimedia recording of the plenary talk on
"Customers, Suppliers, and the Need for Partnerships".
- Customers, Suppliers, and the Need for Partnerships
- Stephen Emmott,
- Successful Web services arise from successful partnerships. Meeting the many
and varied needs of customers requires a chain of partnerships between many and
varied suppliers. With the pervasive web, how do these partnerships translate
into effective services? More to the point, what happens when the partnerships
cannot be established or fail to endure?
This session will use the model of customer chains to reveal how partnerships have
led to both successes and failures in the provision of the LSE's web services:
the LSE Web site
and LSE for You. Examples presented will include the Academic Staff Publications Catalogue
(now central to LSE's RAE),
Graduate Prospectus and Class Registers (a portal tool used for recording student
attendance and performance).
Lessons learnt and rules of thumb will be highlighted to both serve as a basis
for comparison and offer guidelines for participants.
- Learning Outcomes:
- At the end of the talk participants will:
- Understand customer chains, their complex interactions, and their impact upon successful web services
- Be able to prioritise the customer chains that underly an institution's strategic priorities
- Be aware of strategies and tactics for developing and sustaining partnerships along priority customer chains
- Special Requirements:
- Standard networked PC
- This talk took place from 14:00-14:45 on Wednesday 6th July 2005.
- Contact Details
- Stephen Emmott
Head of Web Services
Email: stephen.emmott AT lse.ac.uk
Please note that in order to access the SMIL presentation you will need to have
a SMIL player installed on your computer.
- SMIL Presentation
- [SMIL format] (local copy) -
[SMIL format] (remote copy)
With enhanced menu (but may rely on use of the Real player).
- [RSS format] -
- [PowerPoint format] (local copy) -