Table of Models of Service

HEI [a]

HEI [b]

HEI [c]

HEI [d]

Service model

converged

convergence in progress

converged

integrated

Type of institution

new university

old university

old university

College of HE

services included:

Library

yes

yes

yes

yes

Computing

yes

yes

yes

yes

Media/Audio visual

yes

yes

yes

Education/staff development

yes

other

Student services

Learning & Teaching Support

HEI [e]

HEI [f]

HEI [g]

HEI [h]

Service model

converged

partnership

not converged

(co-operation)

traditional

Type of institution

new university

University College

Old university

new university

services included:

Library

yes

yes

Computing

yes

yes

Media/Audio visual

yes

Education/staff development

other

Teaching & Learning Development

HEI [i]

HEI [j]

HEI [k]

HEI [l]

Service model

integrated

‘fairly’ converged

merged user support services

integrated (at organisational level)

Type of institution

new university

Institute of HE

new university

old university

services included:

Library

yes

yes

yes

yes

Computing

yes

yes

yes (only at user support level)

yes

Media/Audio visual

yes

yes

yes

yes

Education/staff development

other

Language centres

Reproduction & Learning Materials & design

Learning and Teaching Institute

HEI [m]

HEI [n]

HEI [o]

HEI [p]

Service model

merged

not converged

integrated

converged

Type of institution

new university

new university

new university

new university

services included:

Library

yes

yes

yes

Computing

yes

yes

yes (academic)

Media/Audio visual

yes

yes

Education/staff development

other

Management Information Services

HEI [q]

HEI [r]

Service model

converged

converged at operational level

Type of institution

old university

new university

services included:

Library

yes

Computing

computer user support

Media/Audio visual

Education/staff development

other