Raising Awareness

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UKOLN is based at the University of Bath.

Institutional and Social Web Services: Evidence for Their Value

Institutional and Social Web Services: Evidence for Their Value

Brian Kelly facilitated a one-day workshop on "Institutional and Social Web Services: Evidence for Their Value". The workshop, which was hosted at Birkbeck, University of London, was held from 10.00-16.00 on Tuesday 7th December 2010.


This workshop is the second in a series of events which are being organised by UKOLN on behalf of the JISC. The workshops support an activity on "Evidence, Impact, Metrics" which aims to explore ways in which evidence can be collated in order to demonstrate the impact of online services and the metrics which can be used to support such evidence.

The initial workshop in the series addressed "Institutional Web Services: Evidence for Their Value" and will take place at the University of Strathclyde on 12 November. The outputs from the workshop will inform the second workshop. The second workshop will have a wider remit and will address metrics for measuring the impact of use of Social Web services to support institutional activities.

Expected Outcomes

At the end of the workshop participants should:

  • Have a better appreciation of the importance of the need to gather and interpret evidence.
  • Understand how metrics can be used to demonstrate the value and ROI of services.
  • Have seen examples of how institutions are gathering and using evidence.
  • We aware of limitations of such approaches.
  • Have discussed ways in which such approaches can be used across the sector.


The event will take place in Room 509 (Fifth floor), Birkbeck, University of London, Malet Street, London, WC1E 7HX. Note that the main entrance is on the Torrington Square side of the building and not Malet Street.


The draft timetable is given below.

Time Summary Notes
09.30-10.00 Registration  
10.00-10.10 Introduction Brian Kelly
10.10-10.20 About You
10.20-10.40 Case Study 1: What We're Doing at the University of Bath Alison Kerwin, University of Bath
10.40-11.00 Case Study 2: Should We Outsource? Assessing Costs and ROI. (Title TBC) Stephen Emmott, LSE
11.00-11.20 Coffee  
11.20-11.40 Impact and Revenue: Dashboard Approaches to Measuring Value Ranjit Sidhu
11.40-12.30 Reviewing the Approaches Breakout Groups
12.30-13.30 Lunch  
13.30-13.40 Beyond the institution: Evidence of the Value of Cloud Services and the Social Web Introduction to afternoon's session
13.40-14.00 Case study 3: iTunes U: is it Worth it? Jeremy Speller, UCL
14.00-14.20 Case study 4: Media Services in the Cloud Sarah Sherman, Bloomsbury Consortium
14.20-15.00 A Framework for Gathering and Using Metrics for Use of Social Web and Cloud Services Group exercise
15.00-15.15 Coffee
15.15-15.50 Report back and action plans  
15.50-16.00 What Happens Next? Plans for future work

Note there will be the opportunity for informal discussions from 16.00-16.30 for those who do not need to leave at 16.00.

Online Booking

The online booking form for this event has closed. Note that the Eventbrite page for the event provides a map showing the location of the event.



Welcome to the Workshop
[MS PowerPoint 97/2000 format]
Beyond The Institution
[MS PowerPoint 97/2000 format]


Evidence, Impact and Metrics: Why The Need for This Work?
[MS Word 97/2000 format]
Action Plans
[MS Word 97/2000 format]
A Framework for Gathering and Using Metrics for Use of Social Web and Cloud Services
[MS Word 97/2000 format]