A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance
This page contains details of a poster which was published at the WWW 2005 conference.
- A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance
- Web site quality, quality assurance, standards, best practices
- Paper No.
- Authors names, complete affiliations, addresses
Mr Brian Kelly
University of Bath
Professor Richard Vidgen
School Of Management
University Of Bath
- Name and contact details of author to be contacted for correspondence
- Brian Kelly
Phone: +44 1225 383943
FAX: +44 1225 386838
- Short abstract
- Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.
- Authors Involvement In Work Described
- Kelly was the QA Focus project leader and Vidgen was a co-developer of the E-Qual Web site quality instrument and the Multiview/WISDM Web system development methodology.
This paper is available on the University of Bath institutional repository.
In addition to the paper the accompanying poster is also available:
On 18 November 2011 14 citations was found for this paper using Google Scholar
A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance, Kelly, B. and Vidgen, R. The 14th International World Wide Web Conference [WWW2005]. Special Interest Tracks & Posters. ISBN 1-59593-051-5 pp 930-931.
At recent international World Wide Web conferences we have seen innovative uses of collaborative networked applications to support the conference aims. Increasingly there is an expectation that networked environments will be provided as standard at international conferences, especially those covering IT research areas. This paper summarises potential benefit which networked applications can provided in a conference setting and also outlines potential dangers. The paper describes a framework for guidelines which can help to ensure that the benefits of networked applications can be maximised and problems kept to a minimum.