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A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance

This page contains details of a poster which was published at the WWW 2005 conference.

Poster Details

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance
Web site quality, quality assurance, standards, best practices
Paper No.
Authors names, complete affiliations, addresses
Mr Brian Kelly
The Library
University of Bath
Professor Richard Vidgen
School Of Management
University Of Bath
Name and contact details of author to be contacted for correspondence
Brian Kelly
Phone: +44 1225 383943
FAX: +44 1225 386838
Short abstract
Web site developers should make use of a range of standards and best practices to ensure their Web sites are functional, widely accessible and interoperable. However in practice many Web sites fail to achieve such goals. This short paper describes how a Web site quality assessment method (E-Qual) might be used in conjunction with a lightweight quality assurance framework (QA Focus) to provide a rounded view of Web site quality that takes account of user and supplier perspectives.
Authors Involvement In Work Described
Kelly was the QA Focus project leader and Vidgen was a co-developer of the E-Qual Web site quality instrument and the Multiview/WISDM Web system development methodology.


This paper is available on the University of Bath institutional repository.

[About] - [MS Word format]

In addition to the paper the accompanying poster is also available:

Accompanying Poster
[MS PowerPoint format] - [HTML]


Citations Of The Paper

On 18 November 2011 14 citations was found for this paper using Google Scholar


Citation Details

A Quality Framework For Web Site Quality: User Satisfaction And Quality Assurance, Kelly, B. and Vidgen, R. The 14th International World Wide Web Conference [WWW2005]. Special Interest Tracks & Posters. ISBN 1-59593-051-5 pp 930-931.

Short abstract

At recent international World Wide Web conferences we have seen innovative uses of collaborative networked applications to support the conference aims. Increasingly there is an expectation that networked environments will be provided as standard at international conferences, especially those covering IT research areas. This paper summarises potential benefit which networked applications can provided in a conference setting and also outlines potential dangers. The paper describes a framework for guidelines which can help to ensure that the benefits of networked applications can be maximised and problems kept to a minimum.