Contents

Executive Summary
Selection Criteria for Quality Controlled Information Gateways
Introduction
Aims and objectives
Approach
Desired outcomes
The subject gateway model
Background to the development of the model
Defining a general model for subject gateways
Results of the SSM analysis
Pre-test model
Field testing the model
Test results
The subject gateway model - conclusions
Selection criteria
Background to the development of the list of selection criteria
Generating a comprehensive list of selection criteria
Pre-test list
Field-testing the selection criteria
Post-test list
The list of quality selection criteria: a reference tool for Internet subject gateways
Conclusion
A list of quality selection criteria: a reference tool for Internet subject gateways
Contents
1. Scope Policy
2. Content Criteria: Evaluating the Information
3. Form Criteria: Evaluating the Medium
4. Process Criteria: Evaluating the System
5. Collection Management Policy
Appendix I: Glossary - the subject gateways
ADAM: (Art, Design, Architecture & Media gateway)
BUBL: (The Bulletin Board for Libraries)
EELS: (Engineering Electronic Library)
EEVL: (Edinburgh Engineering Virtual Library)
The Electronic Libraries (eLib) Programme
NBW: (Nederlandse Basisclassificatie Web)
OMNI: (Organising Medical Networked Information)
ROADS: (Resource Organisation And Discovery in Subject-based services)
RUDI: (Resource for Urban Design Information)
SOSIG: (Social Science Information Gateway)
Appendix II: Overview of Soft Systems Methodology
1. Expressing the problem situation
2. Rich pictures
3. Root definitions
4. CATWOE Analysis
5. The Conceptual Model
6. The five E's
7. Comparison
8. Action
Appendix III: Quality / selection definitions, models and methods in use
Summary
1. Introduction
2. Concepts of quality in industry and management science
2.1 Product quality
2.2 Service quality
2.3 Total Quality Management
2.4 International standards
2.5 Benchmarking
3. Database quality
4. The Internet and information quality
5. Conclusions
Appendix IV: Selection criteria of selective subject gateways
Introduction
1. ADAM
2. EELS
3. EEVL
4. NBW
5. OMNI
6. RUDI
7. SOSIG
Appendix V: Selection criteria of other Internet services
Introduction
Argus Clearinghouse
City.Net (excite)
Cyberhound
DINO
Galaxy
Jubii
Lycos / A2Z
Magellan's Reviews
NetFirst
SUNET
UK Web Library
Webcrawler select (GNN select)
WWW Virtual Library
Appendix VI: Selection criteria found via the literature review
On-line resources
Print resources
Selection criteria from the literature review
Appendix VII: User surveys
1. ADAM
2. EELS
3. EEVL
4. OMNI
5. RUDI
6. SOSIG
The 1996 survey of SOSIG users.
Appendix VIII: E-Mail questionnaire sent to subject gateways, July 1996.
Selection criteria issues raised by the subject gateways
Appendix IX: Personnel involved in testing
Appendix X: Rich pictures and models
Bibliography and references
Peer-Review by T. Matthew Ciolek and Betsy Anagnostelis

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Last updated: 2-Apr-1998