Know your end users

  • What technologies/knowledge can you be confident they will have?
  • Involve disabled users in evaluation and testing
  • Find out what they tolerate...
  • and what irritates them
    • WCAG Checkpoint 10.5: ”Until user agents…render adjacent links distinctly, include non-link, printable characters (surrounded by spaces) between adjacent links”
  • But be aware of designing for one user’s idiosyncrasies: all blind people are not the same!