Job issues - reward
We need a proper rate for the job. Librarians’ pay is pretty low anyway in local government but the failure to reward these experts skills is a further demotivator.
Decent salaries are what are really needed.
Adequate resources are needed to stop sites from running into the ground. A receptive and understanding corporate culture helps, but staff are demotivated if they can never get work adequately finished.
Customer appreciation [i.e. “stroking” by people who commission Web sites] would motivate staff but the customers don’t understand this. A little praise would be welcome.