Towards the end of the decade, it become apparent that organisational restructuring in itself was not the answer.  Put simply, the bringing together of libraries, IT services, management information systems and (sometimes) flexible learning centres has not necessarily lead to better service outcomes. There have been many examples of tightly converged organisational structures which have failed to demonstrate noticeable changes in existing service cultures and, conversely, there have been examples of rather disparate organisational structures demonstrating highly innovative service solutions.”